EIS Weekly Update – 24 September 20


Welcome to your weekly EIS Bulletin! 


We appreciate how busy your inbox can become, so EIS will only send out Support & News messages every Thursday. 

If there is something critical that our customers need to know immediately, we will of course send a message straightaway –

that way you will know the EIS email needs urgent action.


Below we have summarised what is new this week… if you have any queries, please get in touch!



Support Information

View all EIS Support Information on our Support Portal

Available to Contract Customers only – please contact EIS to discuss our support services


Cantium ServiceNow School Portal

The School Portal keeps you up to date with all the latest Cantium news for schools and will bring lots of benefits to your school, including:


  • Chat: Enables you to chat with one of our Service Desk analysts to quickly resolve your issue
  • Log Requests: New e-forms will allow you to quickly log incidents and requests directly to the team that can help
  • My Tickets: Allows viewing of all your tickets and to provide updates directly from the portal
  • Outages: Can find up to date information on any issues with the systems your school uses
  • Knowledge Base: Browse and search for knowledge articles relating to ICT, HR and Payroll, for services your school purchases from Cantium
  • News: Displays our most recent news articles and lets you view all previous news articles
  • Feedback: Enables you to provide feedback or make suggestions about the service you receive from Cantium


The School Portal is currently being piloted by several schools who are providing feedback to allow us to make any suggested improvements for September.

We shall be in touch with you by email when the portal is being made available to your school.


Please see the Schools Bulletin for further updates.


Once you are able to access the portal, to avoid delays with your call, you can fill out one of the e-forms available. This will mean your call will go directly to the relevant team. Our advice therefore is that, once you have access to the new portal, please make use of these e-forms each time you log a request.


As we start to enable schools to use the new Schools ICT Portal you will notice a change in the way that we reference Information Notices on our current Support Portal.  Previously schools would have seen Information Notices referred to as 20-E001 for example. This reference will now be changing to come into line with the new portal where Information Notices will be known as Knowledge Base Articles (KBAs)and take the format of ‘KB000001’.

Please also note where documents reference any related articles/documents there will be two links listed – the first link will be to the KB article on the new Cantium ServiceNow Schools Portal Knowledge Base and the second will be to the same article but on the KLZ Support Portal.



SIMS School Census Autumn 2020 – Update

Further information for the upcoming school census on Thursday 1 October can be found on the School Census page on the KLZ Support Portal.


Capita release updated Filesets periodically that contain the latest DfE Validation files and the DfE Summary Report.  Sometimes several versions of the Fileset are issued during the census preparation period therefore it is important that schools check the KLZ Support Portal on a regular basis for updates and, in particular, just before running Create and Validate for the last time.

The current valid Filesets are 1602 or above. Fileset 1603 is the same as 1602, but includes School Workforce Census Baseline version. It is possible that further versions of the Fileset will be released.

Before importing Fileset 1602 or above please check that you have upgraded to SIMS version 7.194. The upgrade has already been completed for EIS hosted schools, but the fileset import will still be required.


For any issues regarding the school census please check on the relevant support portal for guidance, particularly consulting Known Issues and FAQs.  The Known Issues document contains updates on outstanding issues, for example, where patches will need to be applied to resolve the problem.

Note: the Capita guides to Producing the School Census for all school types are now available to download from the support portals, along with a recording of the recent School Census Webinar on 15 September 20.



School Workforce Census (Thursday 5 November 20)

The School Workforce Census Button on the Portal has been updated to include the School Workforce Census Guide 2020 Guide for Schools Including Academies Within a Multi Academy Trust






Producing the 2020 School Workforce Census in SIMS – Free Webinar

If you have a support contract with EIS, why not register for our free webinar. This is being held in two parts, on Thursday 24 and Monday 28 September – both sessions run from 10am – 12pm.

The first session will cover data requirements, changes since the 2019 collection and pre-census checks.

The second session will cover running a Workforce Census from start to finish and resolving errors and queries.


To register, click on the link below. You will then receive a confirmation email containing information about joining the training.




Dedicated COVID-19 Support Page

The Education Systems Team have pulled together a number of articles and support documents for schools to use when managing issues such as attendance in SIMS. 

This page will be updated with any new items relating to the school closures and will keep you informed of any new information notice we issue to support schools at this challenging time.


You will need a KLZ log in to access this as it is on our support portal. Please click here to go to the page  https://support.eisit.uk/info-notice/covid-19-information-for-schools-regarding-sims/ 



Training & Events

View all EIS Training Courses on http://www.kentcpdonline.org.uk/


Upcoming Webinars




SIMS and Power BI Basic Webinar – How to Import and View Reports

If you have a support contract with EIS, why not register for our free webinar – How to use SIMS & Power BI together by importing data from SIMS into Power BI. This is being held on Thursday 8 October 20 – 10am to 11am.

We will run through the import process and also look at an example dashboard in Power BI to highlight what Power BI can do with your SIMS data. We will also look over how you can view specific types of data available in your reports as well.


To register, click on the link below. You will then receive a confirmation email containing information about joining the training.



SIMS Training

Cantium- EIS have put together a wide range of webinars for schools to access. The programme can be found at- https://support.eisit.uk/info-notice/sims-training-courses-webinars/

These webinars can be booked through Kent CPD online. Go to https://cpdschools.theeducationpeople.org/cpd/default.asp and search for the webinar number.

This programme is in response to feedback from schools that they would like remote sessions for training for a number of varied reasons. We have therefore put this comprehensive package together so that staff can access the webinars from home, school or offices as long as they are connected to the internet.




Hot Off The Press!


REMINDER: Support for Self-Hosted SIMS Learning Gateway and SIMS Active Directory Provisioning Service

Support for Self-Hosted SIMS Learning Gateway (SLG) and SIMS Active Directory Provisioning Service (ADPS) ceased at the end of March 2020.  Schools have been able to continue to make use of their SLG/ADPS installation for a limited period, however all functionality will be removed from the SIMS Autumn 2020 release. This will mean that after the school has upgraded to the SIMS Autumn 2020 release:


  • All SLG and ADPS related menu routines will no longer be available.
  • All provisioning data stored by ADPS will be removed from the SIMS database. Please note any accounts provisioned into Active Directory by ADPS will be unaffected.
  • SLG webparts will no longer be able to surface data from the SIMS database.


The following products provide schools with alternatives to the functionality of SLG/ADPS.



School Improvement Planning – Exclusive Bundle of Performance Reports

We are pleased to inform you about a FREE report schools can get from one of our partners- Arbor Education.



To help you kickstart your school improvement planning this term, Arbor Education is offering an exclusive bundle of performance reports for free!

Your reports give you a full picture of your students’ progress over the last three years, helping you identify where you need to focus your efforts this year.

Find out more at https://bit.ly/3iBpwZB 



EIS Remote Backup

Did you know we offer various tiers of Remote Backup options for schools to backup both user data & critical IT data, as well as SIMS, Discover and FMS databases? This is run through a simple client installed on your main server, which once installed will run quietly in the background, ensuring no disruption to users. You can choose to back up either just your SIMS server, your curriculum server or both!


By backing up your school data through the EIS Remote Backup you’re ensuring your data is stored somewhere off site from the school, so in the case of any damage or loss of access to the school, you know your data is safe.

The benefits of the EIS Remote Backup service include –


  • Nightly backups of user data, such as Word documents, Powerpoints, Excel Spreadsheets, and essential files.
  • Restoration of files from up to 3 months of previous backups whenever data is lost or overwritten, ensuring minimal disruption to workflow and education.
  • Nightly SIMS and FMS backups if required.
  • Protection of data in the event of a natural disaster at the school.
  • All data is SSL Encrypted to ensure the utmost security to keep your data safe.


To discuss further please give us a call on 03000 658888 or email ictservicedesk@cantium.solutions



For further information and to get in touch: