EIS Weekly Update – 5 July 18


Welcome to your weekly EIS Bulletin! 


We appreciate how busy your inbox can become, so EIS will only send out Support, Training & News messages every Thursday. 

If there is something critical that our customers need to know immediately, we will of course send a message straightaway –

that way you will know the EIS email needs urgent action.


Below we have summarised what is new this week… if you have any queries, please get in touch!



Support Information

View all EIS Support Information on our Support Portal

Available to Contract Customers only – please contact EIS to discuss our support services




Information Reminder for EIS SIMS Hosting Customers (emailed to customers 27/6/18)

Patch 24068 For Hosted Schools  – CTF Import Issues

Due to a potential issue with CTF imports in Pre-Admission Groups, Capita have released patch 24068 – EIS SIMS Hosting customers should be aware that EIS will be applying the patch to the EIS Hosting Service between 17:00 on Friday 6th July and 06:00 on Monday 9th July 2018.

This means you will not be able to access SIMS/ Discover or FMS during this time.


IMPORTANT NOTE: – Hosted schools should refer to Information Notice 18-E060 for more information on the potential issues caused.


For further information and to get in touch:

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